Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, a hassle-free refund policy is offered to ensure your peace of mind.
Eligibility for Refunds
To be eligible for a refund, you must request a refund within 7 days of receiving your order. The product must be in its original condition, unused, and in the original packaging with all tags and accessories intact. Some products may have specific eligibility criteria, which will be clearly stated on the product page.
How to Request a Refund
To request a refund, please log into your account and navigate to the “Order History” section. Select the order you wish to return and follow the instructions to initiate the refund process. You will need to provide a reason for the refund and may be asked to upload photos of the product if it is damaged or defective. Once your refund request is submitted, the customer support team will review it and respond to you within 7 business days.
Refund Processing Time
Once your refund request is approved, the refund will be processed to your original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider, but typically takes 12 business days. If you have not received your refund within this time frame, please contact the customer support team for assistance.
Exceptions
Certain products are non-refundable, such as personalized items, perishable goods, and items marked as “final sale.” These exceptions will be clearly indicated on the product page at the time of purchase. If your product is defective or damaged upon arrival, please contact us immediately, and we will arrange for a replacement or full refund, including any delivery charges.